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ACEO®, a brand of Wacker Chemie AG, is revolutionising the world of additive manufacturing by introducing the world’s first real elastomer that can be 3D printed. RP Platform supported them in this venture by setting up and implementing a quotation and ordering system within five months. Prototypes, individualised or personalised parts or even small series are now available, 3D printed with silicones for the first time.
From the beginning in spring 2016, ACEO®’s mission right is to create a seamless customer journey that makes ordering 3D printed silicone parts both easy and reliable, as the platform manages the exchange of sensitive data, e.g. prototypes.
To achieve this, RP Platform has been set up on ACEO®’s website and fully integrated with their SAP enterprise resource platform. Customers start by creating their profile and then have two options to follow: either sending an informal request, describing their project in order to request design support, or alternatively, uploading their CAD files directly. The files are automatically repaired and converted into .STL format. The ACEO® team evaluates the file’s printability and the customer will then receive a quote, which he can accept with a single click. Orders can be tracked through an online dashboard, which RP Platform has set up to ACEO®’s specific requirements.
RP Platform has immediately provided a smooth and effective journey for ACEO®’s customers, whether they are placing a one-off order or a routine, repeat one. Open and direct communication and complete transparency is provided by the dashboard, leading to optimised processes for both the customer and ACEO®.
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