- Globally consistent service
- Improved internal processes
- Richer customer experience
3T originally approached RP Platform to revamp their process for offering quotations for the plastics section of their business. Following a period of consultation to determine how the platform could best be tailored to 3T’s requirements, RP Platform was added to their website, allowing them to offer assisted quotations to all customers ordering plastic components. The result is a faster, globally consistent service, improved internal processes, and a richer customer experience.
The result is a faster, globally consistent service, improved internal processes, and a richer customer experience.
Through the portal, customers are able to order parts in nylon and glass-filled nylon, as well as requesting additional post-processing services, including vibro finishing and permanent surface colouring, with all data checks and repairs taking place automatically when they upload their CAD files. This automated process has had a powerful effect on the delivery of repeat orders for customers, simplifying the ordering process and ensuring the finished products can be delivered as soon as possible.
This marks the beginning of a strong working relationship between 3T and RP Platform. Plans are already in place to expand the platform’s use to offer assisted quotations for additional services — such as new materials and finishing options — and implement more of its workflow management tools .
“Our plastic Additive Manufacturing facility runs day and night and we have a shift rota of staff in place to ensure the build and breakout process runs continuously 7 days a week. However, the office is only staffed during normal working hours Monday to Friday, so the online portal will enable our customers to obtain quotations and place orders 24 hours a day even at weekends, without the need to speak to a member of our sales team.”
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