Parts on Demand

About

AT A GLANCE
  • Globally consistent service
  • Improved internal processes
  • Richer customer experience
  • The Challenge

    Parts on Demand is one of Europe’s leading specialists in 3D printing and additive manufacturing, delivering world-class prototypes and series products to customers across a wide range of industries.

    Parts on Demand engaged with RP Platform to enhance their capabilities for receiving customer requests through all channels (website, email and telephone) and translate into comprehensive, accurate quotations. While Parts on Demand had already been making use of a different platform for receiving online requests, the decision was made to explore RP Platform’s full range of capabilities.

  • The Solution

    To ensure the platform would be set up in a way that suited Parts on Demand’s specific requirements, the RP Platform team conducted an intensive conversation to make sure that the project goals had been established and clearly communicated. Once this stage had been concluded, RP Platform was set up to make the process of receiving quotations and placing orders as smooth as possible for customers. This included the implementation of a tailored dashboards for both customers and Parts on Demand’s own teams. This would lead to a more efficient workflow, with minimal administrative or manual tasks required.

  • The Results

    During the set-up process, RP Platform was fully integrated with Parts on Demand’s own IT systems, including their ERP system. This further enhanced the automation and streamlining of the quotation/ordering process and allowed requests to be managed consistently, regardless of which channel they were received through.

“We’re very excited about the possibilities RP Platform has opened up for us. The platform’s flexibility and ease of use is just what we were looking for. Having this level of consistency and efficiency for every order will mean we can further enhance our overall quality standards and customer service.”

Neil Van Es, Founder
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